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Network Management Practices

Last modified: July 12, 2024

Blocking

Stupp Fiber does not prevent end-user access to lawful content, applications, services, or non-harmful devices other than for reasonable network management.

Throttling

Stupp Fiber does not degrade or impair access to lawful Internet traffic other than for reasonable network management based on content, application, service, user, or use of a non-harmful device.

Affiliated Prioritization

Stupp Fiber does not prioritize or favor any traffic over other traffic, nor does it reserve bandwidth for any traffic. Stupp Fiber utilizes industry-standard peering and CDN practices to optimize connectivity for its customers and provide the best network experience. All Internet traffic is treated equally across our network.

Paid Prioritization

Stupp Fiber is not paid to prioritize or favor any traffic over other traffic, nor does it reserve bandwidth for any traffic in exchange for any consideration. Stupp Fiber utilizes industry-standard peering and CDN practices to optimize connectivity for its customers and provide the best network experience. All Internet traffic is treated equally across our network.

Congestion Management

Stupp Fiber uses reasonable network management practices consistent with industry standards to manage congestion in its fiber network.

Application-Specific Behavior

Carrier-Grade NAT (“CGN”) customers have their traffic modified using standard NAT practices for IP address conservation. This may cause some applications (e.g., specific VPNs) to fail. Stupp Fiber also rate-limits the Internet Control Message Protocol (“ICMP”) to protect its infrastructure.

Device Attachment Rules

Stupp Fiber requires devices to be compatible with IPv4 and its Wi-Fi.

Security

Stupp Fiber employs several practices to help prevent unwanted communications. Traffic volume and flows are monitored to manage capacity, detect malicious activity (e.g., DDoS or malware), and maintain regulatory compliance. Devices may be blocked if they are found to be participating in a DDoS attack or containing malware.

Changes to Our Network Management Policy

It is our policy to post any changes we make to our Network Management Practices on this page. The date the Network Management Practices were last revised is identified at the top of the page. You are responsible for periodically visiting our Services and this Network Management Practices page to check for any changes.

Contact Information

To ask questions or comment about these Network Management Practices, contact us at:

Stupp Fiber, LLC

2413 Nashville Rd, Suite 403

Bowling Green, KY 42101

[email protected]

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