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For 24/7 Wi-Fi troubleshooting assistance, please utilize the form on our Tech Support page.

833 593 4237

2413 Nashville Rd, Suite 403
Bowling Green, KY 42101

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For 24/7 Wi-Fi troubleshooting assistance, please utilize the form on our Tech Support page.
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FAQ

If your Stupp Fiber installation is scheduled for today, watch the new install video to learn how to set up your customer portal and be ready to use your service.

Watch this video to learn how.

Watch this video to learn how.

We have lots of resources on the Stupp Fiber YouTube page. Check it out!

Your device may not register your maximum speed for many reasons. The best way to register maximum speed is by connecting directly to your router through an ethernet cable. Advertised speeds will probably not register over Wi-Fi, as the signal strength is diluted over a wireless network. The placement of your router and the capabilities of your devices can also play a role.

In some instances, homes may require a booster to extend or strengthen the router’s Wi-Fi signal. This could be because of your home’s size, configuration, or even building materials. In general, homes under 3,000 square feet should not require extenders, but there will be exceptions.

At the time of installation, your technician will recommend an extender if they feel it will optimize your Wi-Fi experience. Extender rental is $10 per unit per month.

Need to increase your internet speed permanently, or just while the kids are home for the summer? Watch this video to learn how you can easily increase or decrease your internet speed.