Bills are issued the first day of the month and due by the tenth. Your first month’s bill will include a pro-rated amount from the time service is connected in addition to the full month’s charges for the following cycle.

Your bill is considered late on the eleventh day of the month.

If payment is not made by the fifteenth day of the month, your service will be suspended.

If your outstanding balance is not paid by the twenty-fifth day of the month, final deactivation will occur.

If final deactivation occurs and payment is made after the fact, a reconnect fee of $25 will be added to the following month’s bill.


Through the Stupp Fiber portal, you can pay by:

  • Debit / ACH
  • Credit card (Visa, Mastercard, and Discover)
  • Opt into auto-pay and paperless billing to receive a $10 discount!
By phone:

Pay by phone with debit or credit card by calling (xxx) xxx-xxxx.

In person:

Pay at Walmart with either debit or cash at:

  • 1201 Morgantown Road – enter on left side, and the Money Center will be on your immediate right near the Claire’s.
  • 150 Walmart Avenue – enter on the left side, and Money Services will be on your right near the self-checkout.

At the counter, ask for “bill pay,” and set up a bill pay account at Walmart. Make sure you know your account number and the amount due. (Walmart will not be able to provide that information).

By mail (checks only):
  • Include account number on the memo line.
  • Mail to Stupp Fiber LLC, PO Box 840232, Kansas City, MO 64184-0232 before the due date to avoid late fee.
  • For overnight or express shipping, mail to Stupp Fiber LLC, 811 Main Street, KCWLBX 840232, Kansas City, MO 64105.

Fiber is the gold standard in high-speed internet technology. Data moves as pulses of light over extremely thin strands of fiberglass, a fraction of the thickness of a strand of hair. This light-speed data transmission provides the upload speeds necessary for smooth video calls, lag-less gaming, seamless file sharing, and households with multiple, heavy internet users.

Cable internet typically relies on copper wires to deliver data. This technology was originally designed to bring TV to the home and is not capable of symmetrical upload and download speeds.

Fiber internet uses bundles of fiberglass, each fiber thinner than a strand of hair, to transmit data at the speed of light. Fiber is the only internet technology capable of delivering the upload speeds you need for seamless video conferencing, file sharing, gaming, and connecting your smart home.

It means your upload speeds are as fast as your download speeds. Most internet technologies have fast download speeds, which allow you to e-mail, surf the web, and stream your favorite shows. But it’s your upload speed that determines the amount of data that can be sent from your devices to the internet. Faster upload speeds mean it’s easier to share your videos, pictures, documents, and real-time gaming experiences. Fiber internet is the only technology able to deliver symmetrical speeds.

You can connect your devices to the internet either wired or wirelessly. To achieve your maximum internet speeds, you need a wired connection which requires you to connect your device to the router using an ethernet cord. Keep in mind, your devices’ capabilities also impact your ability to achieve your maximum available internet speed. Your Stupp Fiber Wi-Fi router allows you to connect devices to the internet wirelessly. Be aware, Wi-Fi can sometimes have interferences, slowing down the speed of your connection.

Wi-Fi uses radio waves to send and receive signals to and from your wireless router. These radio waves connect your devices to the internet. Stupp Fiber’s dual-band, Wi-Fi 6 enabled router provides longer range, higher efficiency, and less interference compared to earlier generations of Wi-Fi technology.

Stupp’s Wi-Fi 6 enabled routers have dual bands, providing two simultaneous frequencies. This provides an optimal experience for most devices. The 2.4 GHz frequency has a longer range, meaning your Wi-Fi signal will be projected farther away from the router—even through barriers like walls. The 5 GHz frequency transmits a shorter signal at a faster speed. With Stupp Fiber IQ, your devices will automatically be synced with the optimal GHz. You can always prioritize devices within the app so the primary devices in your home receive the strongest signal first.

Your device may not register your maximum speed for many reasons. The best way to register maximum speed is by connecting directly to your router through an ethernet cable. Advertised speeds will probably not register over Wi-Fi, as the signal strength is diluted over a wireless network. The placement of your router and the capabilities of your devices can also play a role.

All Stupp Fiber packages include lease of a state-of-the-art Wi-Fi router. This gives you access to the Stupp Fiber IQ app, which includes a host of benefits such as network security, parental controls, prioritizing devices, easy set-up of guest networks, and much more.

In some instances, homes may require a booster to extend or strengthen the router’s Wi-Fi signal. This could be because of your home’s size, configuration, or even building materials. In general, homes under 3,000 square feet should not require extenders, but there will be exceptions.

At the time of installation, your technician will recommend an extender if they feel it will optimize your Wi-Fi experience. Extender rental is $10 per unit per month.

Unplug the GigaSpire for 10 seconds, then plug back in. Press the “reset” button for less than three seconds.