Heads Up!

fiber internet is coming

Learn about the construction process

Building an advanced high-speed fiber network is a complex and expensive process. Our engineers have been working on this for a long time, and we’re very excited to be getting closer to having you connected. We’ll offer a wide range of plans that will feature up to multi-gig speeds to suit your streaming, gaming, and work-from-home needs.

What to expect during the construction phase

During construction:
In order to connect your neighborhood to our network, our construction crews will bury small plastic boxes to be joined by conduit. The boxes and the conduit will house the fiber. To minimize any impact to your landscaping, we’ll use a technique called “boring” to run the conduit along the edge of the street—approximately two feet underground. We don’t expect any disruption to the surface, but please notify us immediately if you believe we have caused serious damage to your property, and we’ll send out a representative to remedy the situation. Prior to boring, the local utility companies will mark their lines with paint and/or flags to ensure nothing is damaged during construction. Please do not disturb these markers until construction is complete. Finally, our crews will come back to push fiber optic cables through the conduit.

During construction:
Some neighborhoods will be receiving fiber internet through an aerial connection. Stupp Fiber has been granted a franchise agreement with the City of Bowling Green to use its rights-of-way and utility poles to bring fiber internet through overhead cables. Our crews will install fiber lines on the utility poles and if you have a telephone pole in your yard, crews will enter several times to complete the work. First, our crews will mount hardware onto the pole. Second, they will return to install the fiber.

During the drop appointment: Our crews will make a tiny trench and pull the fiber from the mainline to your home. In most cases, the path is barely noticeable. They will determine the best place to install a gray box called a Network Interface Device (NID) outside of your home. You’ll see our friendly crew, working outside to prep your home for installation, and we’ll let you know when it’s complete. You do not need to be present for this step.

During the drop appointment:
Our crews will pull fiber from the nearest utility pole to the exterior of your house. They’ll determine the best place to install a gray box called a Network Interface Device (NID) outside of your home. You’ll see our friendly crew working outside to prep your home for installation, and we’ll let you know when it’s complete. You do not need to be present for this step.

Once the drop is complete, we’ll email you to schedule your installation appointment. At that time, a Stupp Fiber technician will pull the fiber through the NID into your home and install the ONT/router combo inside your home.

After that, we’ll get you signed into the Stupp Fiber IQ app to manage your Wi-Fi network and share helpful information about your new fiber service.

Please note!

Do you have a sprinkler system or underground wire pet fence?
Please contact us in advance to ensure there’s no disruption, as the utility’s detection tools cannot identify these items.

We can’t wait to have you enjoy the great high-speed internet that’s coming your way!

To find out more about the construction process or see if you live in an area that will receive an underground or aerial connection, call us at 833 593 4237.

FAQs

Why are there colored flags and spray paint all over my neighborhood?
Prior to boring, the local utility company marks their lines with paint and/or flags to ensure nothing is damaged during construction. Please do not disturb these markers until construction is complete.

How long will construction take?
The construction timeline varies depending on a number of things. Weather can affect the speed our team is able to work as well as the ease of access to utilities and property easements (public rights-of-way). Rest assured, we want to complete construction as swiftly as possible with the least amount of obstruction as possible.

What if I don’t want fiber service?
We definitely want you to experience the amazing quality and service of Stupp Fiber internet; however, if you are not interested in receiving service, we still will need to perform construction around your home. You are not required to take service.

What happens if my property is damaged?
We have construction techniques and safety procedures in place to ensure minimal disruption to your property; however, there is always a chance an accident could occur, causing damage to your irrigation system or landscaping. We are committed to restoring anything permanently damaged or broken as a result of our construction. Our crews cover every hole dug with grass seed and straw at the end of the process unless you specifically request they not. If you believe we have damaged your property, please call 833 593 4237 immediately to report the issue, so we can send out a representative to investigate.